About Us

Stilwell’s Cottages Direct offers a great selection of holiday properties across the UK and Ireland, from bed and breakfast accommodation to cottages and lodges. All properties are privately owned and can be booked direct with the owner over the phone, by email or via our online reservation service.

Stilwell’s Cottages Direct initially existed as separate businesses for over 16 years, with Stilwell’s Publishing focusing on the production of a paper based directory. Cottages Direct offered an online directory which allowed customers to book properties direct with the owner through an online reservation system.

The two companies merged in 2010 to become one - Stilwell’s Cottages Direct, which still offers a paper Directory as well as a state of the art website and online booking facility.

The company is owned by Awaze Vacation Rentals Ltd

Our contact details are:
Stilwell Cottages Direct
Sunway House
Raglan Road
Lowestoft
Suffolk
NR32 2LW
Telephone (UK): 0345 268 0947
Telephone (Overseas): 0044 1282 846472
Email: enquiries@cottagesdirect.com

Company information:
Stillwell’s and Cottages Direct are trading names of Awaze Vacation Rentals Ltd
Registered office: Sunway House, Raglan Road, Lowestoft, Suffolk NR32 2LW
Registered in England and Wales, Company Registration Number 00965389
VAT Registration Number: GB 598 22 99 77

For a full listing of pages on this site please view our site map

Privacy Notice

Dated: November 2020

1. Important information and who we are

This privacy notice provides information on how we collect and process your personal information when you visit our website or contact us on the phone, make a booking or booking enquiry through us, let your holiday accommodation or advertise through us or use our services. This privacy notice is separate to   our booking conditions and other important information available on our website and does not replace them.

We are Awaze Vacation Rentals Ltd (“we” or “us”), part of the Awaze group, details of which can be found here https://www.awaze.com/. We operate under a number of brands including Hoseasons, Landal GreenParks, Cottages.com, Cottages4you, Blue Chip Holidays, Mulberry Cottages, Cumbrian Cottages, Scottish Cottages, Northumbrian Cottages, Derbyshire Cottages, Wales Cottages, Yorkshire Cottages, English Country Cottages, Scottish Country Cottages, Italian Country Cottages, Irish Country Cottages, French Country Cottages, Welsh Country Cottages, The Arran Team, Salcombe Holiday Homes, Dartmouth Holiday Homes, Welcome Cottages, Cottages Direct and Chez Nous.

We, as controller, are responsible for your personal information. We will keep your personal information secure and use the information you provide in accordance with applicable privacy and data protection laws and the terms of this privacy notice.

2. What personal information do we collect?

If you choose to make a booking through us or make queries about a potential booking, we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, address, payment details, date of birth, information about people travelling with you, information about your booking and any additional information you provide  to help us or property owners to meet your specific requirements. If you are making a booking on behalf of other people, this privacy notice will apply to all personal information that you have provided and you are required to bring this privacy notice to their attention.

We will only collect special categories of personal information where this is required by us or our suppliers to provide our service to you or is provided by you or on your behalf or on behalf of someone in your party. We will only process this information to meet your specific requirements (for example, where you provide us with health information, including any difficulties with mobility) or where we are required to do so.

If you choose to let your holiday accommodation through us or advertise with us, we will collect details such as your name, contact details, address, bank account details and details regarding the accommodation you wish to let. We may also collect and process the contact details of any third party that you appoint, such as a property caretaker or cleaner, that you share with us. If you provide such information to us, you must ensure that you have brought this privacy notice to the third party’s attention.

If we are legally required (including under the terms of a contract we have with you), to collect your personal information and you do not provide it, we may not be able to enter into or perform the contract with you and, we can cancel your booking and/or our service to you. We will tell you if this is the case and will not be liable to you.

We also collect website usage information using “cookies”.  For further information about cookies and how we use them please see our Cookie Policy.

3. How do we use your information?

We will only use personal information when the law allows us to. The information you provide may be used in a number of ways, for example:

  • to enable us to complete your booking or related travel arrangements (if you are making a booking);
  • to tell you  about our services;
  • to help us to provide details or information you may have requested;
  • to manage customer service queries, including complaints;
  • to personalise our services to you, for example regarding any repeat visits to our websites;
  • to tell you about other products and services we think may be of interest to you;
  • to enable us to advertise your holiday accommodation, transfer payments due to you and provide related support services (if you are letting or advertising your holiday accommodation through us);
  • for statistical purposes when we evaluate our range of services or the success of our services.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:

Performance of a Contract

If you make a booking through us, we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, address, payment details, information about people travelling with you, information about your booking and any additional information we may need to help fulfil our contract with you, or to meet your specific requirements.

If you let your holiday accommodation or advertise through us, we will use the details that you give us provide you letting or advertisement services. This may include sharing your details with online booking platforms, travel agents and other third party partners through whom your accommodation may be advertised.  This information is likely to include your name, contact details, address, bank account details and details regarding the accommodation.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking, letting or advertising services.

Legitimate Interest

We want to give you the best possible customer experience whilst respecting your privacy, therefore we may use the ground of legitimate interest as a lawful basis to process your personal information.

We may use your name and contact details to tell you about our own products and services that we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our range or success of services.

We may share your email address with Google and/or Facebook (acting as our processors) for them to use on our behalf in connection with the creation of marketing and promotion for us, as well as to enhance your experience as a guest or as a customer to our website. This may include Google and/or Facebook using their socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party.  No information about other individuals identified from these networks is shared with us at any time.

We may also share your contact details and booking information with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

We may also use your personal information in the event of a travel crisis or other unforeseen travel incident whereby we may need to provide your contact details to a third party to allocate you with emergency assistance.

Consent

We may ask your consent to share your name and contact details with selected third parties companies so that they can tell you about their products and services.

You can withdraw your consent at any time, by clicking on the ‘opt-out’ or ‘unsubscribe’ option at the end of any marketing email we have sent to you, or by contacting us (see paragraph 14 below).

Legal Obligation

We may also disclose your personal information without your permission to the extent that we are required to do so by law or regulation. This includes providing your personal information to public and/or government authorities, relevant third parties or other organisations if we are legally required or permitted to do so, or if we, in good faith, believe that such use is reasonably necessary to:

  • comply with a legal obligation, process or request;
  • comply with government direction in respect of NHS Test and Trace;
  • enforce our booking conditions and other agreements, including investigation of any potential breach ;
  • detect or prevent crime
  • address security, fraud or technical issues;
  • protect the rights, property or safety of us, our users, owners, customers, employees, contractors, a third party or the public; and 
  • as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.

5. Who will you share my personal information with?

We may share your personal information with:

  • other members of the Awaze group and their service providers;
  • owners of or agents for holiday cottages, holiday parks and boatyards (if you are making a  booking);
  • individuals who may be renting accommodation from you (if you are a holiday accommodation owner or advertiser);
  • our employees and contractors as is necessary in order to provide our services to you;
  • service providers, acting as processors who provide IT, system administration services, website hosting and support, marketing services and other services;
  • professional advisors, including bankers, lawyers, auditors, accountants, insurers who provide us services;
  • our preferred insurance provider(s) (if you purchase the personal travel insurance policy we offer);
  • credit/debit card companies;
  • payment service providers;
  • HM Revenue & Customs, regulators and other authorities;
  • third parties who we may need to work with to deliver services or fulfil travel plans on your behalf, for example, resorts, holiday parks, management companies, owners’ associations, airlines, ferry companies;
  • third party booking or distribution platforms and travel agents and third party partners;
  • customer review companies and marketing service providers;
  • third parties whom we may choose to sell, transfer, or merge parts of our business or our assets or businesses we acquire or merge with. If such a change to our business occurs, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. Third parties are only permitted to process your personal information for specified purposes and in accordance with our instructions.

We may also disclose your personal information without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right

6. International transfers

We will only transfer your personal information overseas where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any personal information being processed in compliance with applicable privacy laws. If we transfer your personal information out of the EEA, we ensure that it is given a similar degree of protection as when it is transferred inside the EEA, by ensuring at least one of the following safeguards is implemented:

  • we will only transfer or allow the transfer of your personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;
  • we use, or ensure our data processors use, specific contracts approved by the European Commission which give personal information the same protection it has in Europe with our services providers.

7. Updating Your Details?

It is important that the personal information we hold about you is accurate and correct. Please tell us if your personal information changes during your relationship with us.

If you would like to change any of your personal information or preferences relating to the way in which we use your personal information, including for direct marketing, then please update your user preferences or get in touch (see our contact details in section 14).

8. How long will we hold your information for?

We will keep your information whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

We will process your financial information, such as payment card details, for the purpose of processing payments, however we do not retain any payment card details once the payment has been accepted.

9. Your rights

You have the right to ask us at any time:

  • to send you a copy of any personal information that we hold about you;
  • to correct any inaccuracies in your personal information and to add relevant details where the personal information we hold is incomplete;
  • to delete (to the extent possible) any of your personal information, in certain circumstances;
  • to stop processing your personal information, in certain circumstances;
  • to transfer your personal information to another organisation or to you, in certain circumstances;
  • to restrict the processing of your personal information, in certain circumstances; and
  • to stop sending you marketing material (which does not include service related communications, such as email updates, which we will continue to send you).

Where we have made a decision that affects you by processing your personal information automatically, then you have the right to speak to someone to discuss that decision.

Where we process your personal information on the basis that you have given us your consent to do so, then you may contact us at any time to withdraw your consent.

You are not required to pay any charge for exercising any of these rights, unless your request is unfounded or excessive. If you wish to exercise any of these rights, get in touch (see our contact details in section 14). We aim to respond to requests within one month. If your request is particularly complex it may take us longer to respond and in this case, we will notify you and keep you updated.  You may not have a right to information if we have responded to a request and you have made a repeat request without a reasonable period of time passing between the requests.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

10. Does this privacy notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website. Linked websites will have their own privacy policies that you should read to understand what information they collect about you and how they use it. We do not accept any responsibility or liability for these policies.

11. When do you monitor telephone calls?

We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

12. How do we update this privacy notice?

We keep our privacy notice under review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can contact us if you have any questions about our privacy notice or our use of your personal information by email to datachanges@awaze.co.uk, telephone on 0345 268 9282 or by writing to us at Awaze Vacation Rentals Ltd, Sunway House, Raglan Rd, Lowestoft NR32 2LW, United Kingdom.

You have the right to raise concerns about our use of your personal information with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (https://ico.org.uk) or the supervisory authority that would be applicable to you, at any time, but we encourage you to contact us in the first instance so that we may discuss your concerns.

 

Cookie Policy

BY USING THIS WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THE USE OF COOKIES ON THIS WEBSITE, AS SET OUT IN THIS COOKIE POLICY. IF YOU DO NOT ACCEPT THE USE OF COOKIES ON THIS WEBSITE AS DESCRIBED, PLEASE STOP USING THIS WEBSITE OR DISABLE THE RELEVANT COOKIES. YOUR CONTINUED USE OF THIS WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS COOKIE POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

1. What are cookies and how are they used on this website?

Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. Cookies are used on this website for various purposes including, for example, to evaluate, develop and track website usage, improve the user experience and facilitate accommodation bookings, help your browser navigate through this website, and collect standard internet log information and visitor behaviour information. Cookies from third parties facilitate targeted marketing on this and other websites and they (including those set by Google Analytics Premium – see Section 2) are used to evaluate and compile statistical reports for us on website activity. Section 2 and the table below contain further details about the cookies used and their purposes.

Most of the cookies on this website do not capture a user's name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.

However, some cookies operated by our technology providers (such as Google, Hotjar and Fresh Relevance) may collect certain personal information. Please see below for an explanation of how you can find out details on and manage these cookies.

Information collected by the marketing cookies on this website will be disclosed to third parties. See the table below.

Session cookies store information locally on your device for the duration of your visit and expire at the end of your browsing session, i.e. when you close your browser window the session, cookie and information it collected is deleted. Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie's file.

This website uses both first party and third party cookies, see the table below. Section 2 below contains detailed information about the use of third party cookies in particular marketing and analytics cookies.

We have decided to categorise cookies used on our website based on the UK International Chamber of Commerce’s cookie guide, as follows:

Cookies "strictly necessary" for functionality of this website’s platform. These cookies are essential in order to enable users to move around this website and use its features.

"Performance" cookies which collect information about how users navigate this website, for instance which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.

"Functionality" cookies which allow this website to remember choices you make. For example, this can be the last date you’ve searched for or the last holiday you’ve viewed.

"Targeting or advertising" cookies used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of the advertising campaign. They may also remember that this website has been visited from a device and share that information with marketing organisations. The marketing cookies on this website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website, so that we know whether it is worth us investing in that particular advertising source.

For more general information about cookies and how to disable them through your browser, visit www.allaboutcookies.org. Contact us (see Section 5) if you have questions about the cookies used on this website.

Cookie type

Cookie purpose

Life of cookie: persistent or session?

First or third party cookie?

Category of cookie as defined in the ICC UK Cookie Guide

Privacy impact (low/mid/high)

Essential transactional functionality

Essential for core shopping and booking functions, primarily to maintain navigation state and accommodation booking information during a browser session. Without this cookie the booking process on this website will not function.

Session
First party

Essential and functionality

Low – Technical details only relating to shopping basket requirements.

Supporting transactional functionality

Supports the core shopping and booking functions (see above)

Persistent for up to 24 months after a browser session is ended

Functionality

Low – Non personal.

Navigation analytics

To evaluate a user’s use of this website and compile reports on user activity. A third party (e.g. Google) stores the information collected by the cookie. It may disclose the information to third parties where required by law or where such third parties process the information on our behalf.

The data collected is used for managing the performance and design of this website.

See Section 2 for further information about Google analytics premium in particular.

Persistent for up to 24 months after a browser session is ended

First party and third party


Third party - Certain 3rd party cookies (e.g WhosOn (webchat), Pinterest, and Youtube/Google Ad Services cookies) have lifetimes of over 24 months. Please see the 3rd party’s own Cookie Notice for full information

Performance

Mid – Non personal

Marketing and merchandising

See ICC description of "Targeting or advertising" cookies above.

See Section 2 for further information about how Google in particular displays adverts for Awaze Vacation Rentals Ltd on third party websites and how data collected by Google is combined and used with data about our adverts.

First Party Persistent for up to 24 months after a browser session is ended

Third party - Certain 3rd party cookies (e.g WhosOn (webchat), Pinterest, and Youtube/Google Ad Services cookies) have lifetimes of over 24 months. Please see the 3rd party’s own Cookie Notice for full information

Targeting or advertising

High – tracking of user behaviour across multiple third party website in order to tailor advertisements on this website to the user.

2. Technology providers

Google

This website uses Google Analytics Premium, a web analytics service provided by Google Ireland Limited ("Google"). Google Analytics Premium uses "cookies" (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see Section 9 above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.

Google will use cookies to display adverts on those third party websites which may take into account a user’s prior visits to this website.

You may reject or delete the Google advertising cookie i.e. you may opt out of Google's interest-based advertising program by visiting the Google advertising opt-out page https://adssettings.google.co.uk/anonymous

We combine data collected by Google Analytics Premium, with data about our adverts that have been shown using the Google Display Network or DoubleClick for Advertisers, to understand how anonymous users interact with this website after seeing our adverts. We do this to analyse and optimise our advertising campaigns.

HotJar

This service provides website heat maps, conversion funnels, session replays and form analytics to help us make our website more usable for you. If you would like to opt out, you can do so here: https://www.hotjar.com/legal/compliance/opt-out

Fresh Relevance

This service helps us manage promotions and merchandise we display on the website (banners, select properties, etc.) and allows us to email you a reminder if you have started (and filled in your email address), but not completed your booking. This is an essential part of our service to you which helps us provide good user experience. To manage your cookie preferences, please see their cookie policy: https://www.freshrelevance.com/cookies-policy

3. Does the policy apply to linked websites?

Our websites may contain links to other websites. This cookie policy only applies to this website so when you link to other websites you should read their own cookie policies.

4. How do we update this cookie policy?

We keep our cookie policy under regular review and we will place any updates on our webpage. This cookie policy was last updated in May 2018.

5. Who can I contact if I have queries about this cookie policy?

Please contact us if you have any questions about our cookie policy or information we hold about you.

By email: datachanges@awaze.co.uk

Or write to us at: Awaze Vacation Rentals Ltd, Sunway House, Raglan Road, Lowestoft, Suffolk NR32 2LW, United Kingdom.

Stilwell’s Cottages Direct Website Terms of Use

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE.

Special Note: This website is made up of descriptions of arrangements provided by independent advertisers, and reviews and other postings from other third parties. Such content is the responsibility of the advertiser or third party creator of the content and not of Stilwell’s Cottages Direct.

We have no responsibility for this content as we are merely providing access to it as a service to you. Stilwell’s Cottages Direct is not able to check the accuracy or truthfulness of the content of adverts and postings and does not visit or inspect any property featured. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information about any arrangements or any advertiser featured on this website or any opinions posted by third parties. While we will endeavour to remove any offensive, unlawful or harmful content from the website as soon as reasonably practicable after it is brought to our attention, we shall not be liable on account of the accuracy, lawfulness, defamatory nature, completeness, or otherwise of such content.

All advertisers featured on this website are independent from Stilwell’s Cottages Direct and Stilwell’s Cottages Direct does not own, manage or control any advertiser or any property featured on this website.

Please note that Stilwell’s Cottages Direct does not offer any scheme of financial protection in respect of any bookings with any property owners or advertisers.

Access to and use of any information on this website and any use of our services is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website or our services.

In these Conditions, “you” and “your” means any and all persons using this website. “Stilwell’s Cottages Direct”, “We”, “us” and “our” means Awaze Vacation Rentals Ltd of Sunway House, Raglan Road, Lowestoft, Suffolk NR32 2LW trading as Stilwell’s Cottages Direct or where applicable, its affiliated or related entities, associates, or partners, or any company or companies within the Awaze group of companies.

We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

We act only as an advertising intermediary in respect of all services or arrangements featured on this website (“arrangements”). We accept no liability in relation to any contract you enter into or for any arrangements you purchase or for the acts or omissions of any advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the advertiser or owner of the arrangements and not with Stilwell’s Cottages Direct.

The terms and conditions of the advertiser(s) or owner(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the advertiser or owner’s liability to you.

Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to the applicable advertiser or owner on their stated terms to purchase arrangements we feature. The applicable advertiser may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the advertiser or owner concerned before departure. Please check the advertiser or owner’s terms and conditions.

As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

You must not link (including deep linking) to our website without our prior written agreement.

All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website or any advert appearing on this website.

The information contained on this website or in any advert appearing on this website may contain inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. You must ensure you check all details of your chosen arrangements (including the price) with the advertiser or owner at the time of booking.

This website contains links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

Stilwell’s Cottages Direct may provide a mapping / location service called Place Search on the website. Please note that locations and property distances from a given location detailed in Place Search are approximate and for general guidance only. We do not guarantee that properties will appear in any particular search radius when using Place Search.

Please note that you may use or access our website only for the purposes of viewing, booking, reviewing and/or advertising holiday rental properties and for the other purposes specifically allowed by these terms and conditions or the Easybook terms. You may not use or access our website for any other purpose. In particular, but without limitation, all use of data mining, spiders and similar data extraction tools is expressly forbidden unless we have given prior consent to their use in writing. This does not prohibit the use of general purpose internet search engines.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

Given the unique nature of the Internet and the need to secure our systems and proprietary technology, we reserve the right at any time to restrict or prohibit access to this website for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this website or who violate these conditions.

This website allows you to submit material and/or post reviews ("User Content"). You agree to use such services only to send User Content that complies with these terms.

By posting or distributing User Content on the website you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the User Content in any medium and in any form (including for advertising, marketing and promotional purposes by others) without your permission.

We are not liable for such User Content. We reserve in our sole discretion to remove without notice any User Content which:-.

  • is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;

  • harasses or advocates harassment of another person;

  • involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";

  • is defamatory or libellous;

  • anything which we consider inappropriate;

  • promotes information that you know (or which we believe) is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;

  • promotes an illegal or unauthorised copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;

  • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);

  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;

  • constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world;

  • engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.

  • contains information that identifies any individual without their consent; or

  • is untrue, inaccurate, abusive, likely to cause offence, illegal, or obscene.

You agree not to post or distribute any information or material that is copyrighted by any third party without the express written consent of such party, and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

You agree not to portray, depict or identify any person without their express consent and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

If you have any complaints or objections to material or content including User Content posted on this website, or if you believe that material or content posted on this website infringes your intellectual property rights, please contact us immediately by writing to us at Stilwell’s Cottages Direct, Sunway House, Raglan Road, Lowestoft, Suffolk BB94 OAA. Once we have completed our investigations if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.

Any personal information you post on the Site will be used in accordance with our privacy notice.

You agree to indemnify, defend and hold us harmless for and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these conditions.