Privacy Notice
Dated: May 2018
1. Who is responsible for managing my information?
Stilwell’s Cottages Direct and all websites and brochures operated and/or produced in relation to it are owned and maintained by
Vacation Rentals (UK) Ltd
Spring Mill,
Earby,
Lancashire,
BB94 0AA,
United Kingdom ("we" or
"us"), a group company of Vacation Rentals Corporation
("Vacation Rentals").
This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the
collection and proper management of any personal information you
submit. We will keep your personal details secure and use the
information you provide consistently with applicable privacy and data
protection laws and the terms of this Privacy Notice.
2. What information do we
collect?
If you are booking holiday
accommodation, we only collect information about you if you choose to
make a booking through the easybook service and/or if you use
the “Contact Owner” page on our website.
If you book holiday accommodation
through the easybook service or make use of our “Contact
Owner” page we will collect details that you provide. Information
held is likely to include your name, contact details and information
about your booking.
If you choose to let your holiday
accommodation with us we will collect details such as your name,
contact details, bank account details and details regarding the
accommodation you wish to let.
We also collect website usage
information and do this using “cookies”. For further information
about cookies and how we use them please see our Cookie Policy.
3. How do we use your
information?
The information you provide may be
used in a number of ways, for example:
to enable us to facilitate your booking (if you are booking a holiday );
to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are advertising your holiday accommodation through us);
for statistical purposes when we evaluate our range of services;
to personalise repeat visits to our websites or inform you about an incomplete booking;
to tell you about other products and services we think may be of interest to you (see below);
to manage customer service queries; and
to help us to provide details or information you may have requested.
4. On what legal basis will we process your information?
We will always process your personal
information on lawful grounds and in particular on the grounds set
out below:-
Performance of a Contract
If you make a booking through the
easybook service we will use the details that you give in
relation to that booking. This information may include your name,
date of birth, contact details, payment details, information about
people travelling with you, information about your booking and any
additional information we may need to help meet your specific
requirements.
If you advertise your holiday
accommodation with us we will use the information collect details
such as your name, contact details, bank account details and details
regarding the accommodation you wish to advertise to perform our
agreement(s) with you.
If you do not provide us with the
information set out in this paragraph, then we may not be able to
provide the booking or our advertising/ booking services.
Legitimate Interest
We want to give you the best possible customer experience whilst respecting your privacy.
We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.
They may use this to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform. We also provide tracking opt-out links in our Cookie Policy.
Google and Facebook may also use
socio-demographic information about you to identify other people like
you, with similar interests to present our marketing to. This
socio-demographic information is not used for any other purpose nor
shared with any other party. No information about other individuals
identified from these networks is shared with us at any time.
We may also share your contact
details with our third party review administrator(s) who may contact
you to ask for your comments on the accommodation and/or services
that have been provided.
Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.
Consent
We may ask your consent to share
your name and contact details with selected third parties companies
so that they can tell you about their products and services.
If you agree, we may also pass on
your information, in certain cases, for the purposes of conducting a
credit check.
You can withdraw your consent at any
time.
Legal Obligation
We may also disclose your personal
data without your permission to the extent that we are required to do
so by law or regulation.
5. Who will you share my information with?
In order to provide you with the products and services that we offer we may share your information with:
other members of our group of companies and their service providers (see also section 6 below);
owners of or agents for holiday
cottages, holiday parks and boatyards (if you are making a holiday
accommodation booking);
individuals who may be renting
accommodation from you (if you are a holiday accommodation owner or
advertiser);
credit/debit card companies;
our preferred insurance
provider(s) (if you purchase the personal travel insurance policy we
offer); and
other third parties who we may
need to work with to deliver services or fulfil travel plans on your
behalf, for example, resorts, holiday parks, management companies,
owner’s associations, airlines, ferry companies, cruise companies
and other suppliers.
We may also disclose your personal
data without your permission in connection with any legal proceedings
or prospective legal proceedings, and in order to establish, exercise
or defend our legal right
6. How do you manage my
information?
We may from time to time appoint
other members of our group of companies, or third party service providers,
to help us manage efficient systems within the business. Some of
these systems may for operational reasons be located in countries
overseas including the USA.
We will only transfer your
information to service providers who help manage our systems, or
overseas, where we are satisfied that this is lawful and that
adequate levels of protection are in place to protect the integrity
and security of any information being processed and in compliance
with applicable privacy laws.
If we transfer your personal data to
service providers outside the European Economic Area then we will
always use a lawful method to do so. In the case of transfers to the
USA this may be either the “Privacy Shield” Programme or an
agreement in a form approved by the European Commission. In the case of transfers to other countries outside the
European Economic Area then this will be an agreement in a form
approved by the European Commission.
7. Updating Your Details?
If you would like to change any of
your preferences relating to the way in which we may use your
information for direct marketing, then please update your user
preferences or send an email to datachanges@wynvr.co.uk or contact us
at Vacation Rentals (UK) Ltd, Spring Mill, Earby,
Barnoldswick, Lancashire, BB94 0AA, United Kingdom.
Alternatively you can call on 0345
268 9282.
8. How long will we hold your
information for?
We have a system of retention
periods in place to ensure that your information is only stored
whilst it is required for the relevant purposes or to meet legal
requirements. Where your information is no longer required, we will
ensure it is disposed of or deleted in a secure manner.
9. Your rights
You have the right to ask us at any
time:-
to confirm whether we hold any
of your personal data;
to send you a copy of any
personal data that we hold about you;
to correct any inaccuracies in
your personal data and to add relevant details where the personal
data we hold is incomplete;
to delete (to the extent
possible) any of your personal data, where we are required by law to
do so;
to stop processing your
personal data, where we are required by law to do so;
to let you have a portable copy
of the personal data we hold about you, where we are required by
law to do so;
to stop processing any of your
personal data that we process on the basis of our legitimate
interests; and
to stop sending you marketing
material. However please note that we may continue to send you
service related (i.e. non-marketing) communications, such as email
updates
Where we have reached a decision
that affects you by processing your personal data automatically then
you have the right to speak to someone to discuss that decision.
We do not use your personal data for
the purpose of profiling.
Where we process your personal data
on the basis that you have given us your consent to do so then you
may contact us at any time to withdraw your consent
If you wish to exercise any of these
rights, or wish to object to our use of your personal information,
please write to us at the address given below.
Data Protection Co-ordinator
Vacation Rentals (UK) Ltd,
Spring Mill,
Earby,
Lancashire,
BB94 0AA,
United Kingdom.
Or by email to:
datachanges@wynvr.co.uk
10. Does the notice apply to
linked websites?
Our websites may contain links to
other websites. This privacy notice only applies to this website so
when you link to other websites you should read their own privacy
policies.
11. When do you monitor telephone
calls?
We may from time to time record
telephone calls you have with members or our staff for training
purposes and to improve the quality of our service.
12. How do we update this privacy
notice?
We keep our privacy notice under
regular review and we will place any updates on our webpage.
13. Who can I contact if I have
queries about this privacy notice?
You can also contact us directly if
you have any questions about our privacy notice or information we
hold about you.
Please write to us at the address
given below.
Data Protection Co-ordinator
Vacation Rentals (UK) Ltd,
Spring Mill,
Earby,
Lancashire,
BB94
0AA,
United Kingdom.
Or by email to:datachanges@wynvr.co.uk
Or call on: 0345 268 9282
If you are dissatisfied with our
handling of any complaint you also have the right to raise concerns
with The UK Information Commissioner: https://ico.org.uk