About Us

Stilwell’s Cottages Direct offers a great selection of holiday properties across the UK and Ireland, from bed and breakfast accommodation to cottages and lodges. All properties are privately owned and can be booked direct with the owner over the phone, by email or via our online reservation service.

Stilwell’s Cottages Direct initially existed as separate businesses for over 16 years, with Stilwell’s Publishing focusing on the production of a paper based directory.  Cottages Direct offered an online directory which allowed customers to book properties direct with the owner through an online reservation system.  

The two companies merged in 2010 to become one - Stilwell’s Cottages Direct, which still offers a paper Directory as well as a state of the art website and online booking facility.

The company is owned by the The Hoseasons Group Ltd

Our contact details are:
Stilwell Cottages Direct
Spring Mill
Earby
Barnoldswick
Lancashire
BB94 0AA 
Telephone (UK): 0845 268 0947
Telephone (Overseas): 0044 1282 846472
Email: enquiries@cottagesdirect.com

Company information:
Stillwell’s and Cottages Direct are trading names of The Hoseasons Group Limited
Registered office: Spring Mill, Earby, Barnoldswick, Lancashire, BB94 OAA
Registered in England and Wales, Company Registration Number 00965389
VAT Registration Number: GB 598 22 99 77

For a full listing of pages on this site please view our site map

Privacy Policy

BY USING THIS WEB SITE, YOU SIGNIFY YOUR AGREEMENT TO THE HOSEASONS GROUP LIMITED’S (THG'S) PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE. YOUR CONTINUED USE OF THG'S WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

  1. Who is responsible for managing my information?

    The brand Stilwell’s Cottages Direct and all websites and brochures operated and/or produced in relation to it  are owned and maintained by The Hoseasons Group Ltd ("we" or "us"), a group company of Wyndham Worldwide Corporation ("Wyndham Group"). This is our Privacy Policy.]

    We are responsible for the collection and proper management of any personal information you submit to us. We will keep your personal details secure and use the information you provide to us consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

  2. What information do we collect?

    If you are booking holiday accommodation, we only collect information about you if you choose to make a booking through the easybook service and/or if you use the “Contact Owner” page on our website.

    If you book holiday accommodation through the easybook service or make use of our “Contact Owner” page we will collect details that you provide. Information held is likely to include your name, contact details and information about your booking.

    If you choose to let your holiday accommodation with us we will collect details which may include your name, contact details and details regarding the accommodation you wish to let.

    We also collect website usage information. We do this using cookies (see section 9 below).   

  3. How do we use your information?

    The information you provide may be used in a number of ways, for example:

    • to enable us to complete your booking (if you are booking accommodation);
    • to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
    • for statistical purposes when we evaluate our range of services;
    • to personalise repeat visits to our website;
    • to tell you about other products and services we think may be of interest to you (see section 6 below);
    • to manage any customer service queries; and
    • to provide you with any details or information you have requested.
  4. Who will you share my information with?

    In order to provide you with the products and services that we offer we may share your information with:

    • other members of the Wyndham Group and their service providers (see also section 5);
    • property owners (if you are making a holiday accommodation booking);
    • individuals who may be renting accommodation from you (if you are a holiday accommodation owner);
    • credit/debit card companies; and

    We may also pass on your information to our group of companies and selected third parties so that they may offer you their products and services.

  5. How do you manage my information?  

    We may from time to time appoint other members of the Wyndham Group, or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

  6. When can we contact you in the future?

    We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email.

    If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please [update your user preferences or [send an email to mailto:datachanges@holidaycottagesgroup.comor contact us at The Hoseasons Group Limited, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA, United Kingdom.

  7. How long will we hold your information for?

    We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

  8. "Tell a friend" programme

    We may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our products and services. In this case, we will ask you for your friend's name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication. 

  9. What are cookies?

    Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

    You can set your browser not to accept cookies but if you do this not all features of our website may function effectively.

    For further information on cookies and how to disable your browser visit www.aboutcookies.org.

  10. How can you access and update your information?

    You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the  address below. Please note that we may charge a small administrative fee for the provision of this information.

    Data Protection Co-ordinator
    The Hoseasons Group Limited,
    Spring Mill,
    Earby,
    Barnoldswick,
    Lancashire,
    BB94 0AA,
    United Kingdom.

    We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

  11. Does the policy apply to linked websites?

    Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read the privacy policies relating to those websites.

  12. When do you monitor telephone calls?

    We are committed to providing excellent customer service. We may from time to time record  telephone calls you have with members or our staff for training purposes and to improve the quality of our service. 

  13. How do we update this privacy policy?

    We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in May 2011

  14. Who can I contact if I have queries about this privacy policy?

    Please contact us if you have any questions about our privacy policy or information we hold about you.

    By email: datachanges@holidaycottagesgroup.com

    Or write to us at :The Hoseasons Group Limited, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA, United Kingdom.

Stilwell’s Cottages Direct Website Terms of Use

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE.

Special Note: This website is made up of descriptions of arrangements provided by advertisers, and reviews and other postings from other third parties. Such content is the responsibility of the advertiser or third party creator of the content. We have no responsibility for such content as we are merely providing access to such content as a service to you. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information about any arrangements featured on this website or any opinions posted by third parties. While we will endeavour to remove any offensive or harmful content from the website as soon as reasonably practicable, we shall not be liable on account of the accuracy, defamatory nature, completeness, or otherwise of such content.

Please note that Stilwell’s Cottages Direct does not offer any scheme of financial protection in respect of any bookings with any property owners or advertisers.

Access to and use of any information on this website is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website.

In these Conditions, “you” and “your” means any and all persons using this website “We”, “us” and “our” means The Hoseasons Group Limited of Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA trading as Stilwell’s Cottages Direct or where applicable, its affiliated or related entities, associates, or partners, or any company or companies within the Wyndham Worldwide group of companies.

We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

We act only as an advertising intermediary in respect of all services or arrangements featured on this website (“arrangements”). We accept no liability in relation to any contract you enter into or for any arrangements you purchase or for the acts or omissions of any advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the advertiser or owner of the arrangements as applicable.

The terms and conditions of the advertiser(s) or owner(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the advertiser or owner’s liability to you.

Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to the applicable advertiser or owner on their stated terms to purchase arrangements we feature. The applicable advertiser may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the advertiser or owner concerned before departure. Please check the advertiser or owner’s terms and conditions.

You are strongly recommended to take out personal travel insurance for all members of your party. Some advertisers or owners require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

You must not link (including deep linking) to our website without our prior written agreement.

All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website.

The information contained on this website may contain technical inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. You must ensure you check all details of your chosen arrangements (including the price) with the advertiser or owner at the time of booking.

This website contains links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

Stilwell’s Cottages Direct may provide a mapping / location service called Place Search on the website.  Please note that locations and property distances from a given location detailed in Place Search are approximate and for general guidance only.  We do not guarantee that properties will appear in any particular search radius when using Place Search.

Please note that you may use or access our website only for the purposes of viewing, booking, reviewing and/or advertising holiday rental properties and for the other purposes specifically allowed by these terms and conditions, the Easybook terms and the Advertiser terms . You may not use or access our website for any other purpose. In particular, but without limitation, all use of data mining, spiders and similar data extraction tools is expressly forbidden unless we have given prior consent to their use in writing. This does not prohibit the use of general purpose internet search engines.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

Given the unique nature of the Internet and the need to secure our systems and proprietary technology, we reserve the right at any time to restrict or prohibit access to this website for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this website or who violate these conditions.

This website allows you to submit material and/or post reviews ("User Content"). You agree to use such services only to send User Content that complies with these terms.

By posting or distributing User Content on the website you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the User Content in any medium and in any form (including for advertising, marketing and promotional purposes by others) without your permission.

We are not liable for such User Content. We reserve in our sole discretion to remove without notice any User Content which:-.

  • is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";
  • is defamatory or libellous;
  • we consider inappropriate;
  • promotes information that you know is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;
  • promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; or
  • engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
  • contains information that identifies any individual without their consent;
  • is untrue, inaccurate, abusive, likely to cause offence, illegal, or obscene.

You agree not to post or distribute any information or material that is copyrighted by any third party without the express written consent of such party, and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

You agree not to portray, depict or identify any person without their express consent and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

If you have any complaints or objections to material or content including User Content posted on this website, or if you believe that material or content posted on this website infringes your intellectual property rights, please contact us immediately by writing to us at Stilwell’s Cottages Direct, Spring Mill, Earby, Barnoldswick, Lancashire BB94 OAA. Once we have completed our investigations if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.

Any personal information you post on the Site will be used in accordance with our privacy policy.

You agree to indemnify, defend and hold us harmless for and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these conditions.