About Us

Stilwell’s Cottages Direct offers a great selection of holiday properties across the UK and Ireland, from bed and breakfast accommodation to cottages and lodges. All properties are privately owned and can be booked direct with the owner over the phone, by email or via our online reservation service.

Stilwell’s Cottages Direct initially existed as separate businesses for over 16 years, with Stilwell’s Publishing focusing on the production of a paper based directory. Cottages Direct offered an online directory which allowed customers to book properties direct with the owner through an online reservation system.

The two companies merged in 2010 to become one - Stilwell’s Cottages Direct, which still offers a paper Directory as well as a state of the art website and online booking facility.

The company is owned by Wyndham Vacation Rentals (UK) Ltd

Our contact details are:
Stilwell Cottages Direct
Spring Mill
Earby
Barnoldswick
Lancashire
BB94 0AA
Telephone (UK): 0345 268 0947
Telephone (Overseas): 0044 1282 846472
Email: enquiries@cottagesdirect.com

Company information:
Stillwell’s and Cottages Direct are trading names of Wyndham Vacation Rentals (UK) Ltd
Registered office: Spring Mill, Earby, Barnoldswick, Lancashire, BB94 OAA
Registered in England and Wales, Company Registration Number 00965389
VAT Registration Number: GB 598 22 99 77

For a full listing of pages on this site please view our site map

Privacy Policy

BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO Wyndham Vacation Rentals (UK) Ltd (WVR'S) PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. YOUR CONTINUED USE OF THG'S WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS PRIVACY POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

  1. Who is responsible for managing my information?

    This is the Privacy Policy of Wyndham Vacation Rentals (UK) Ltd ("we" or "us"), a group company of Wyndham Wordwide Corporation ("Wyndham Group"). This website, the brand to which it relates and all brochures produced in relation to it are owned and/or produced by us . We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

  2. What information do we collect?

    If you are booking holiday accommodation, we only collect information about you if you choose to make a booking through the easybook service and/or if you use the “Contact Owner” page on our website.

    If you book holiday accommodation through the easybook service or make use of our “Contact Owner” page we will collect details that you provide. Information held is likely to include your name, contact details and information about your booking.

    If you choose to let your holiday accommodation with us we will collect details which may include your name, contact details and details regarding the accommodation you wish to let.

    We also collect website usage information. We do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy

  3. How do we use your information?

    The information you provide may be used in a number of ways, for example:

    • to enable us to complete your booking (if you are booking a holiday);
    • to enable us to advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us);
    • for statistical purposes when we evaluate our range of services;
    • to personalise repeat visits to our website;
    • to tell you about other products and services we think may be of interest to you (see section 6 below);
    • to manage any customer service queries; and
    • to provide you with any details or information you have requested.
  4. Who will you share my information with?

    In order to provide you with the products and services that we offer we may share your information with:

    • other members of the Wyndham Group and their service providers (see also section 5);
    • owners of holiday cottages, holiday parks and boatyards (if you are making a holiday accommodation booking );
    • individuals who may be renting accommodation from you (if you are a holiday accommodation owner);
    • credit/debit card companies;
    • our preferred insurance provider(s) (if you purchase the personal travel insurance policy we offer); and
    • other third parties who we may need to work with to fulfil travel plans on your behalf, for example, resorts, holiday parks, management companies, owner's associations, airlines, ferry companies, cruise companies and other suppliers.
    • our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

    If you agree, we may also pass on your information for the purposes of conducting a credit check. We may also pass on your information to our group of companies and selected third parties so that they may offer you their products and services.

  5. How do you manage my information?

    We may from time to time appoint other members of the Wyndham Group, or third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas. We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

  6. When can we contact you in the future?

    We would like to send you information about our own products and services, as well as those of selected third parties. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way. We will always ask you to confirm in advance that you are happy for us to allow third parties to contact you by email. If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to datachanges@wynvr.co.uk or contact us at Wyndham Vacation Rentals (UK) Ltd, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA, United Kingdom. Alternatively you can call on 0345 268 9282.

  7. How long will we hold your information for?

    We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of in a secure manner.

  8. "Tell a friend" programme

    We may from time to time ask you if you would like to tell us about a friend or family member who you think may be interested in our products and services. In this case, we will ask you for your friend's name and contact details. We will then send your friend a one-time communication to see whether our products and services may be of interest to them. We do not access or store their details other than to send this initial communication.

  9. How can you access and update your information?

    You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below. Please note that we may charge a small administrative fee for the provision of this information.

    Data Protection Co-ordinator
    Wyndham Vacation Rentals (UK) Ltd,
    Spring Mill,
    Earby,
    Barnoldswick,
    Lancashire,
    BB94 0AA,
    United Kingdom.

    We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

  10. Does the policy apply to linked websites?

    Our websites may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

  11. When do you monitor telephone calls?

    We are committed to providing excellent customer service. We may from time to time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service.

  12. How do we update this privacy policy?

    We keep our privacy policy under regular review and we will place any updates on our webpage. This privacy policy was last updated in May 2012

  13. Who can I contact if I have queries about this privacy policy?

    Please contact us if you have any questions about our privacy policy or information we hold about you. By email: datachanges@wynvr.co.uk
    Or write to us at :Wyndham Vacation Rentals (UK) Ltd, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA, United Kingdom. Or call on: 0345 268 9282

Cookie Policy

BY USING THIS WEBSITE, YOU SIGNIFY YOUR ACCEPTANCE OF THE USE OF COOKIES ON THIS WEBSITE, AS SET OUT IN THIS COOKIE POLICY. IF YOU DO NOT ACCEPT THE USE OF COOKIES ON THIS WEBSITE AS DESCRIBED, PLEASE STOP USING THIS WEBSITE OR DISABLE THE RELEVANT COOKIES. YOUR CONTINUED USE OF THIS WEB SITES FOLLOWING THE POSTING OF CHANGES TO THIS COOKIE POLICY WILL MEAN THAT YOU ACCEPT THOSE CHANGES.

  1. What are cookies and how are they used on this website?

    Cookies are text files generated by a website and placed on your computer or on any other device you are using to access the website. Cookies are used on this website for various purposes including, for example, to evaluate, develop and track website usage, improve the user experience and facilitate accommodation bookings, help your browser navigate through this website, and collect standard internet log information and visitor behaviour information. Cookies from third parties facilitate targeted marketing on this and other websites and they (including those set by Google Analytics Premium – see Section 2) are used to evaluate and compile statistical reports for us on website activity. Section 2 and the table below contain further details about the cookies used and their purposes.

    No cookies on this website capture a user’s name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.

    Information collected by the marketing cookies on this website will be disclosed to third parties.See the table below.

    Session cookies do not store information on the hard disk of your computer or other device and they expire at the end of your browsing session i.e. when you close your browser window the session cookie and information it collected is deleted. Persistent cookies are stored on your computer or other device and they remain there after you close your session until you delete them manually or until your browser deletes them based on the pre-determined period contained within the persistent cookie's file. This website uses both, see the table below.

    This website uses both first party and third party cookies, see the table below. Section 2 below contains detailed information about the use of third party cookies in particular marketing and analytics cookies.

    We have decided to categorise cookies used on our website based on the UK International Chamber of Commerce’s cookie guide, as follows:

    - Cookies “strictly necessary” for functionality of this website’s platform. These cookies are essential in order to enable users to move around this website and use its features.

    - “Performance” cookies which collect information about how users navigate this website, for instance which pages access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.

    - “Functionality” cookies which allow this website to remember choices you make.

    - “Targeting or advertising” cookies used to deliver adverts relevant to an identified machine or other device (not a named or otherwise identifiable person) which are tailored to interests associated with the website activity tied to that machine or device. These cookies are also used to limit the number of times a user sees an advertisement as well as to help measure the effectiveness of the advertising campaign. They may also remember that this website has been visited from a device and share that information with marketing organisations. The marketing cookies on this website are operated by third parties with our permission. Marketing cookies are used to monitor from which advertising source a user was directed towards our website, so that we know whether it is worth us investing in that particular advertising source.

    For more general information about cookies and how to disable them through your browser, visit http://www.allaboutcookies.org/. Contact us (see Section 5) if you have questions about the cookies used on this website.

    Cookie type

    Cookie purpose

    Life of cookie: persistent or session


    First or third party cookie?

    Category of cookie as defined in the ICC UK Cookie Guide

    Privacy impact (low/mid/high)

    Essential transactional functionality

    Essential for core shopping and booking functions, primarily to maintain navigation state and accommodation booking information during a browser session. Without this cookie the booking process on this website will not function.

    Session


    First party

    Essential and functionality

    Low – Technical details only relating to shopping basket requirements.

    Supporting transactional functionality

    Supports the core shopping and booking functions (see above).

    Persistent for up to 24 months after a browser session is ended


    First party

    Functionality

    Low – Non personal.

    Navigation analytics

    To evaluate a user’s use of this website and compile reports on user activity. A third party (eg Google) stores the information collected by the cookie. It may disclose the information to third parties where required by law or where such third parties process the information on our behalf.

    The data collected is used for managing the performance and design of this website.

    See Section 2 for further information about Google analytics premium in particular.

    Persistent for up to 24 months after a browser session is ended


    First party and third party

    Performance

    Mid – Non personal.

    Marketing

    See ICC description of “Targeting or advertising” cookies above.

    See Section 2 for further information about how Google in particular displays adverts for Wyndham Vacation Rentals (UK) Ltd on third party websites and how data collected by Google is combined and used with data about our adverts.

    Persistent for up to 24 months after a browser session is ended


    Third party

    Targeting or advertising

    High – tracking of user behaviour across multiple third party website in order to tailor advertisements on this website to the user.

  2. Google

    This website uses Google Analytics Premium, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics Premium uses “cookies” (as described above and in particular, the navigation analytics cookie described in the table) to help us analyse how the site is used. The information generated by those cookies about your use of this website and your current IP-address will be transmitted by your browser to and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of this website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. You may choose not to opt-in to permit use of the Google cookies and thereafter you can prevent that use by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website (see Section 9 above). You may also stop the transmission of information generated by the cookies about your use of this website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: http://tools.google.com/dlpage/gaoptout.

    Google also displays adverts for Wyndham Vacation Rentals (UK) Ltd on third party websites.

    Google will use cookies to display adverts on those third party websites which may take into account a user's prior visits to this website.

    You may reject or delete the Google advertising cookie ie you may opt out of Google's interest-based advertising program by visiting the Google advertising opt-out page (http://www.google.com/policies/privacy/ads/).

    We combine data collected by Google Analytics Premium, with data about our adverts that have been shown using the Google Display Network or DoubleClick for Advertisers, to understand how anonymous users interact with this website after seeing our adverts. We do this to analyse and optimise our advertising campaigns.

  3. Does the policy apply to linked websites?

    Our websites may contain links to other websites. This cookie policy only applies to this website so when you link to other websites you should read their own cookie policies.

  4. How do we update this cookie policy?

    We keep our cookie policy under regular review and we will place any updates on our webpage. This cookie policy was last updated in May 2012

  5. Who can I contact if I have queries about this cookie policy?

    Please contact us if you have any questions about our cookie policy or information we hold about you.

    By email: mailto:datachanges@holidaycottagesgroup.com

    Or write to us at :Wyndham Vacation Rentals (UK) Ltd Limited, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA United Kingdom

Stilwell’s Cottages Direct Website Terms of Use

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB SITE.

Special Note: This website is made up of descriptions of arrangements provided by independent advertisers, and reviews and other postings from other third parties. Such content is the responsibility of the advertiser or third party creator of the content and not of Stilwell’s Cottages Direct.

We have no responsibility for this content as we are merely providing access to it as a service to you. Stilwell’s Cottages Direct is not able to check the accuracy or truthfulness of the content of adverts and postings and does not visit or inspect any property featured. We do not endorse, support, represent or guarantee the truthfulness, accuracy or reliability of any information about any arrangements or any advertiser featured on this website or any opinions posted by third parties. While we will endeavour to remove any offensive, unlawful or harmful content from the website as soon as reasonably practicable after it is brought to our attention, we shall not be liable on account of the accuracy, lawfulness, defamatory nature, completeness, or otherwise of such content.

All advertisers featured on this website are independent from Stilwell’s Cottages Direct and Stilwell’s Cottages Direct does not own, manage or control any advertiser or any property featured on this website.

Please note that Stilwell’s Cottages Direct does not offer any scheme of financial protection in respect of any bookings with any property owners or advertisers.

Access to and use of any information on this website and any use of our services is conditional on your acceptance of these website use conditions without modification. Please read them carefully. We recommend you print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website or our services.

In these Conditions, “you” and “your” means any and all persons using this website. “Stilwell’s Cottages Direct”, “We”, “us” and “our” means Wyndham Vacation Rentals (UK) Ltd of Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA trading as Stilwell’s Cottages Direct or where applicable, its affiliated or related entities, associates, or partners, or any company or companies within the Wyndham Worldwide group of companies.

We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.

When you visit our website or send e-mails to us, you are communicating electronically. We will also communicate with you by e-mail. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.

We act only as an advertising intermediary in respect of all services or arrangements featured on this website (“arrangements”). We accept no liability in relation to any contract you enter into or for any arrangements you purchase or for the acts or omissions of any advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the advertiser or owner of the arrangements and not with Stilwell’s Cottages Direct.

The terms and conditions of the advertiser(s) or owner(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the advertiser or owner’s liability to you.

Nothing on this website constitutes an offer on our part. The matters detailed constitute an invitation to you to make an offer to the applicable advertiser or owner on their stated terms to purchase arrangements we feature. The applicable advertiser may accept or decline any such offer. All arrangements featured or referred to are at all times prior to specific confirmation subject to availability and no warranties, promises or representations are given as to availability.

If you need to cancel or amend a confirmed booking, cancellation/amendment charges will generally be payable. The amount of such charges varies according to the time your notice of cancellation is received by the advertiser or owner concerned before departure. Please check the advertiser or owner’s terms and conditions.

As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.

You must not link (including deep linking) to our website without our prior written agreement.

All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.

The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.

We are an English registered Company. Our business and the services we offer are governed exclusively by the applicable laws of England and Wales. No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on this website (in accordance with English law or with any laws of any other country) or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.

We shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with this website or any advert appearing on this website.

The information contained on this website or in any advert appearing on this website may contain inaccuracies and typographical and other errors. The information on these pages may be updated from time to time and may at times be out of date. If any price or other information is obviously incorrect, we will not be bound by it. You must ensure you check all details of your chosen arrangements (including the price) with the advertiser or owner at the time of booking.

This website contains links to other websites. Except where they belong to us, such other websites are not under our control or maintained by us. We are not responsible for the content of such websites. We provide these links for your convenience only but do not monitor or endorse the material on them. We cannot accept any liability in relation to any such other websites or in relation to any material or information appearing on them or which you may otherwise come across after leaving our site by way of a hypertext link or any other means.

Stilwell’s Cottages Direct may provide a mapping / location service called Place Search on the website. Please note that locations and property distances from a given location detailed in Place Search are approximate and for general guidance only. We do not guarantee that properties will appear in any particular search radius when using Place Search.

Please note that you may use or access our website only for the purposes of viewing, booking, reviewing and/or advertising holiday rental properties and for the other purposes specifically allowed by these terms and conditions or the Easybook terms. You may not use or access our website for any other purpose. In particular, but without limitation, all use of data mining, spiders and similar data extraction tools is expressly forbidden unless we have given prior consent to their use in writing. This does not prohibit the use of general purpose internet search engines.

This website or any part of it (or any websites that are linked to this website) may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free. It is your responsibility to ensure you carry out sufficient checks (including virus checks) to satisfy your particular requirements.

If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.

Given the unique nature of the Internet and the need to secure our systems and proprietary technology, we reserve the right at any time to restrict or prohibit access to this website for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this website or who violate these conditions.

This website allows you to submit material and/or post reviews ("User Content"). You agree to use such services only to send User Content that complies with these terms.

By posting or distributing User Content on the website you expressly grant us an irrevocable right to freely use, copy, publish, translate and distribute the User Content in any medium and in any form (including for advertising, marketing and promotional purposes by others) without your permission.

We are not liable for such User Content. We reserve in our sole discretion to remove without notice any User Content which:-.

  • is patently offensive to the online community, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters," or unsolicited mass mailing or "spamming";
  • is defamatory or libellous;
  • anything which we consider inappropriate;
  • promotes information that you know (or which we believe) is false, misleading or promotes illegal activities or promotes conduct, or that is abusive, threatening, or obscene;
  • promotes an illegal or unauthorised copy of another person's copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  • contains restricted or password only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in any country in the world; or
  • engages in commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, and pyramid schemes.
  • contains information that identifies any individual without their consent;
  • is untrue, inaccurate, abusive, likely to cause offence, illegal, or obscene.

You agree not to post or distribute any information or material that is copyrighted by any third party without the express written consent of such party, and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

You agree not to portray, depict or identify any person without their express consent and you agree to indemnify and hold us harmless from any claim arising out of or relating to your violation of this provision.

If you have any complaints or objections to material or content including User Content posted on this website, or if you believe that material or content posted on this website infringes your intellectual property rights, please contact us immediately by writing to us at Stilwell’s Cottages Direct, Spring Mill, Earby, Barnoldswick, Lancashire BB94 OAA. Once we have completed our investigations if appropriate, we will make all reasonable endeavours to remove illegal content within a reasonable time.

Any personal information you post on the Site will be used in accordance with our privacy policy.

You agree to indemnify, defend and hold us harmless for and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these conditions.